FAQs

App Download

App Store

Google Play

App Registration and Sign-Up

I’m not receiving the SMS verification code — what should I do?
  • Make sure your phone number and country code are correct
  • Check if your inbox is full or if another app is blocking SMS messages
  • Ensure your mobile signal is strong and your phone service is active

If it still doesn’t work, contact our support team for a custom code.
Why does it say my partner doesn’t have an account when I invite them?

This happens when your partner hasn’t completed registration. Ask them to download the app and create an account before you send the invite.
The app keeps crashing or says “poor network” — how do I fix it?

Check your internet connection (WiFi or mobile data). If the problem continues, try reinstalling the app and restarting your phone.
Is the app not available on Android?

The app is available for Android. If you can’t find it, make sure your phone is running a compatible Android version (Android 7.0 or higher), or visit the download link directly from our website.

App Reminder FAQs

How can I make sure the bracelet receives alerts properly?
  • Make sure all notification and background permissions are enabled in your phone settings
  • Keep Bluetooth and the app running in the background
  • Check that your bracelet is properly paired with the app
Will the bracelet still vibrate or light up while charging?

No — reminder functions are temporarily paused during charging for safety and to prevent false alerts.
Why isn’t my bracelet alerting me to incoming calls?
  • Check that call permissions are enabled in the app settings
  • Make sure your phone isn’t in Do Not Disturb mode
  • Ensure the app is allowed to run in the background
Why isn’t the bracelet vibrating for the sedentary reminder?

Some models do not support this feature. Please check your bracelet’s specifications to see if it includes sedentary reminders.
Why aren’t app alerts working properly on my OPPO device?

OPPO phones often require extra permissions. Go to Settings > Battery > App Management and make sure the app is excluded from battery optimization and background restrictions.
Why don’t reminders work on my Xiaomi/Redmi phone?

Xiaomi and Redmi phones may block background apps. Go to Settings > Permissions and Battery to ensure the app can run in the background and send notifications.

General FAQs

Why does my phone battery drain faster when using the app?

Because the app stays connected to the bracelet via Bluetooth and runs in the background, it may use more battery than typical apps. We’re always optimizing performance to reduce power usage.
Will the app be updated in the future?

Yes, we regularly release updates to improve features, performance, and stability. Make sure you have automatic updates turned on in your app store.
Are there system requirements for using the app?

The app is compatible with most modern smartphones. It requires iOS 12.0+ or Android 7.0+. For the best experience, keep your device updated to the latest OS version.
Is my data safe when using the app?

Absolutely. We take your privacy seriously. All data is encrypted, and we do not share or sell your information.
Does the app need to stay open in the background?

Yes, for full functionality — like real-time alerts and touch signals — the app must be allowed to run in the background.
I sent a love message, but my partner didn’t receive it — why?

Make sure both bracelets are connected and the app is running on both phones. Sometimes messages are delayed due to network issues or app permissions.
Why must the app remain active in the background?

To maintain a stable connection with your bracelet and ensure messages, touches, and notifications are delivered without delay.