Couple Shop Help Center
Common Topics
What is the return policy?
We offer a 30-day return guarantee on all eligible items. If you’re not satisfied with your order, you can return it within 30 days of delivery for a refund or exchange. Please note that the product must be unused and in its original packaging
Are any purchases final sale?
Yes — customized or personalized products are final sale and cannot be returned or exchanged, as they are made specifically for you. All non-custom items are eligible for return within 30 days.
When will I get my order?
Estimated delivery time is displayed on each product page before purchase. Shipping times may vary depending on the product and destination, so be sure to check the details listed for your specific item.
Where are your products manufactured?
Our products are manufactured by trusted, high-quality suppliers based in Europe and China. We work closely with them to ensure excellent craftsmanship, durability, and design for every item we sell.
How much does shipping cost?
Shipping costs depend on the product and your delivery location. You can view the exact shipping fee at checkout before completing your order.
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