Frequently asked questions
Having trouble connecting your bracelets to the app?
No worries — [Click here] to access our connection guide and step-by-step troubleshooting tips.
Why does my bracelet light up or vibrate unexpectedly?
There are a few possible reasons for this:
1. Accidental touch: If your bracelet is in a bag or touched through clothing, it may register unintended taps.
2. Network delay: If your app receives several notifications in a row, it could cause delayed reactions due to weak or unstable internet.
3. iPhone users: If the above doesn’t apply and your bracelet still activates on its own, it may be time to update your bracelet’s firmware.
To do so, open the app and go to:
Me > Manage My Bracelet > Tap the firmware version ten times. A hidden update page will appear — just follow the instructions on screen to complete the update.
Why won’t my bracelet charge?
This usually happens when the charger or adapter isn’t compatible. Our bracelets use a standard 5V input (just like most phones). Fast-charging adapters or high-voltage chargers (above 5V) may not work properly.
Try this:
Use your regular phone charger adapter
Or plug the charging base into your computer
Still no luck? Reach out to us directly so we can help
I didn’t receive my SMS verification code — what now?
Here’s what you can check first:
- Has your phone number been entered correctly, including the country code?
- Is your inbox full or blocked by another app?
- Is your phone bill up to date and service active?
- Is your signal stable?
Still not receiving it?
Send us a message and we’ll provide you with a custom verification code to get you started.
How do I set up my couple bracelets?
We’ve made it easy for you!
Check out our [Quick Start Guide] for everything you need to pair, connect, and personalize your bracelet experience.